Facebook fan page management policy - Medel
With this document, Medel International Srl wants to define the rules necessary for proper use of its fan page, both by the company and by the people who interact with the page itself.
We have created the Facebook page with the aim of communicating with people interested in the activities of Medel International Srl and, for this reason, we are open to listening to ideas, comments, and suggestions from fans.
The page is managed during office hours from 9:00 to 17.30, from Monday to Friday.
The staff that manages the page will take care of the requests of users trying to respond as quickly as possible, ensuring the taking care of the requests (first feedback) within 24 hours.
If the answers need a longer waiting time, it means that the topic needs more in-depth analysis to provide users with all the information they need.
Medel International Srl warns all users that the use of the page and its contents are strictly dependent on compliance with applicable laws, the rules of good manners and behavior towards both the administrators of the page and other users.
Medel International Srl defines below the rules of conduct, the cases of violation and the consequent actions provided by the administrators of the page.
Rules of conduction
We invite users to follow the following rules of good behavior on the page:
respect the ideas and actions of others as all users have the right to express their opinions in accordance with the rules set out in this document;
maintain an educated behavior and language with respect to the activities of the page administrators and other users;
comply with all applicable legal provisions.
Cancellation of messages and possible blocking/reporting of fans to Facebook
The following cases violate the rules of use of the Medel page and therefore will be handled by deleting messages and/or blocking the activity of users on the page:
inappropriate contents concerning Medel International Srl;
personal insults, offensive comments, denigrators, defamatory, polemical, vulgar or inciting to any kind of violence;
racist comments, political or religious activism;
SPAM content or automatically generated and repeated comments in the same message or in different messages;
advertising messages or that in general offer services or goods for commercial purposes;
messages that violate the rights of third parties (copyrights).
Medel International Srl reserves the right to report to the competent authority any abuse or violation of the law, providing information (messages, comments, etc..) and data usage and/or expressly requested by the Authority in order to prevent and suppress even the alleged crimes.
We remind you that users who publish and/or share their own content on the official page authorize Medel International Srl to use, publish, disseminate the same and also grant the right to use such content exclusively within the management of the Facebook page in order to develop and improve its activities and meet the needs expressed by users.
Finally, users waive the right to ask Medel International Srl for any financial compensation in exchange for rights of use relating to photographs, images, names, videos and any other content published and/or shared by users on the official Facebook page of Medel International Srl.